Shipping Policy

Order Processing

We accept orders online 24/7. Orders ship on Mondays, excluding holidays, and are processed in the order they're received. Please allow 5-7 business days for your order to ship; during high-volume periods, such as special promotions or holidays, processing can take 7-10 business days. Your order's ship date does not count as a day in transit, and carrier transit times are separate from, and not a reflection of, our processing time.

Shipping Rates and Carriers

Shipping rates are calculated based on your shipping address and the weight of your order. We select the carrier offering the lowest shipping cost at the time your order is placed; most domestic orders ship via USPS. All orders ship from Williamstown, New Jersey.

Order Review

Orders with a shipping address that differs from the billing address, or that are placed from an IP address in a different location than the billing address, may be held for manual review as a fraud-prevention measure. If your order is selected for review, we may contact you before shipping, which can delay delivery.

International Shipping

International orders ship via USPS Priority Mail International or DHL, depending on destination and cost at the time of order. Customs fees, import duties, and taxes charged by your country are the responsibility of the recipient and are not included in your order total.

APO/FPO Addresses

Orders shipped to APO or FPO addresses are delivered through a joint effort between USPS and the Military Postal Service and must clear customs, so please expect delays beyond our standard transit estimates. Transit times for these addresses depend on operational and military postal conditions outside our control.

Damaged Packages

We package every order carefully, but transit is sometimes rough. Our shipments are insured, so if your package arrives damaged, contact us through our Contact page within 7 days of delivery with photos of the damage and your order number, and we'll file a claim and arrange a replacement or refund per our Return & Refund Policy.

Lost or Stolen Packages

We are not responsible for packages that a carrier's tracking marks as delivered but that you did not receive. If this happens, please contact the shipping carrier directly within 24-48 hours of the delivery confirmation. In some cases, USPS marks a package as delivered when it's actually being held for pickup at your local post office — check with them first. If the carrier confirms the package was not delivered to you, you may need to file a mail-theft report with the U.S. Postal Inspection Service and a police report with your local police department; we're glad to provide any documentation you need for either.

Incorrect Addresses

We are not responsible for orders delivered to an incorrect address that resulted from incomplete or inaccurate address information you provided at checkout. If you realize you've entered the wrong address, contact us immediately — we can often correct it before your order ships, though this isn't guaranteed during high-volume periods. Depending on the carrier, you may also be able to request a delivery intercept directly. If a package is returned to us as undeliverable, you're responsible for the cost of reshipping it; your original order will otherwise be refunded minus any shipping fees already incurred. Because packages returned to us this way often travel for an extended period, we cannot guarantee the condition of the contents on return, and damaged products in this situation cannot be replaced free of charge.

Questions

If you have any questions about the status of your order, contact us through our Contact page and include your order number.

Effective September 22, 2026