Privacy Policy

Overview

This Privacy Policy explains how The Scented Soldier ("we," "us," "our," or "TSS") collects, uses, shares, and protects information when you visit thescentedsoldier.com (the "Site") or otherwise do business with us. By using the Site or placing an order, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

We are committed to keeping the personal information you share with us confidential. We do not sell, rent, or lease your email address or other personal information to third parties for their own marketing purposes.

Information We Collect

We collect information you provide directly to us, including:

Contact information: name, email address, phone number, shipping and billing address. Order information: products purchased, order history, gift messages, and any notes you provide. Payment information: our payment processor, Stripe, collects and stores your card details directly — we never see or store your full card number. See Stripe's own privacy policy for details on how it handles payment data. Account information: your password, stored only as a secure one-way hash, never in plain text. Loyalty program information: points balance, tier, and redemption history, if you participate in our loyalty program. Birthday (month and day only, never the year): if you choose to provide it, used solely to send you a birthday offer. Subscription details: if you sign up for a recurring subscription, the items and frequency you select. Communications: messages you send us through our Contact page, product reviews you submit, and any other correspondence. Marketing preferences: whether you've opted in or out of promotional emails.

We also automatically collect certain information when you use the Site: usage data such as pages viewed and links clicked, via cookies and similar technologies; device and log data such as your IP address and browser type; and cookies used to keep you logged in, remember your shopping cart, and support core site functionality.

How We Use Your Information

We use the information we collect to process and fulfill your orders, including payment processing, shipping, and customer service; create and manage your account, loyalty points, and subscriptions; send transactional communications such as order confirmations and shipping updates; send marketing communications if you've opted in, which you can stop at any time using the unsubscribe link in any marketing email; administer our loyalty and rewards program; respond to your questions and provide customer support; detect, investigate, and prevent fraud and unauthorized transactions — for example, we may review an order if the shipping and billing addresses don't match, or if it's placed from an unusual location; improve and maintain the Site; and comply with our legal and tax obligations.

Cookies

We use cookies for essential site functions, such as keeping items in your cart and keeping you signed in. You can set your browser to refuse cookies or alert you when they're being used, but parts of the Site — including checkout — may not work properly if you do.

How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their own advertising purposes. We share information only with service providers who help us run our business, such as Stripe for payment processing, Resend for transactional email delivery, and shipping carriers like USPS, UPS, and DHL for order fulfillment — each receives only what it needs to perform its service for us; when required by subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, investigate fraud, or protect anyone's safety; and if The Scented Soldier is acquired by or merged with another company, in which case your information may be transferred as part of that transaction, subject to this policy or a successor policy you're notified of.

Your Rights and Choices

You can update your account information at any time by signing in, or by contacting us. You can opt out of marketing emails using the unsubscribe link included in every marketing email we send — this will not affect transactional emails related to an order you've placed.

California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the right to know what personal information we've collected about you, request deletion of your personal information, correct inaccurate personal information, and opt out of the "sale" or "sharing" of your personal information. We do not sell or share personal information for cross-context behavioral advertising. To exercise any of these rights, contact us using the information below. We will not discriminate against you for exercising them.

Other U.S. States

If you live in a state with its own comprehensive privacy law — for example, Virginia, Colorado, Connecticut, or Utah — you may have similar rights to those described above. Contact us and we'll do our best to honor your request under applicable law.

Visitors Outside the United States

The Scented Soldier is based in the United States, and the Site is hosted and operated from the U.S. If you access the Site from the European Economic Area, the United Kingdom, or elsewhere outside the U.S., your information will be transferred to and processed in the United States, which may not offer the same level of data protection as your home country. If applicable law — such as the GDPR — gives you rights to access, correct, delete, restrict, or port your personal information, or to object to how we use it, contact us and we will respond as required by law.

Data Retention

We keep your information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with our legal, accounting, and tax obligations — for example, we retain order records for the period required by applicable tax law.

Children's Privacy

The Site is intended for use by adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Security

We use commercially reasonable safeguards to protect your information, including encrypting data in transit and relying on Stripe's PCI-DSS-compliant infrastructure for payment processing — we never store your full card number ourselves. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If you become aware of a security issue affecting your account, please contact us right away.

Third-Party Links

The Site may link to other websites we don't operate or control. We are not responsible for the privacy practices or content of those sites, and encourage you to review their own privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after a change is posted means you accept the updated policy.

Contact Us

Questions about this Privacy Policy, or want to exercise any of the rights described above? Reach us through our Contact page.

Effective September 22, 2026