Return & Refund Policy

Our Policy

Due to the nature of our products, used products cannot be returned or refunded. Because our candles, wax melts, and other items are personal-care-adjacent and hand-poured in small batches, we're unable to resell anything that's been opened or used.

Damaged or Defective Items

If your order arrives damaged or defective, we'll replace it or refund you. To request this, contact us within 7 days of delivery with photographic proof of the damage and your order number, through our Contact page. Once we've reviewed the photos, we'll arrange a replacement or refund, and in most cases will file an insurance claim with the shipping carrier on our end — you don't need to do anything further.

Final Sale and As-Is/Damaged Items

We're a small business that sells at craft fairs and vendor events, so our products travel to a lot of different places — every so often, something gets a cosmetic scuff or dent along the way. When that happens, we list the affected unit as an "as-is/damaged" item at a discounted price, disclose the specific reason on the product page, and require you to check a box confirming you understand the item is discounted for that reason before it can be added to your cart. The quality and scent experience of an as-is/damaged item is never affected — we would never sell something that doesn't still give you the full scent experience you're paying for.

Because that damage is disclosed to you before you buy, and you're paying a discounted price specifically because of it, an as-is/damaged purchase is final sale: the "Damaged or Defective Items" section above covers an item that arrives damaged unexpectedly, not one you purchased already knowing about and discounted for its condition. The same is true for anything marked Final Sale — once it sells out, it will not be restocked, and neither it nor an as-is/damaged item is eligible for a return, replacement, or refund.

Unused Returns

You may return an unused, unopened product within 14 days of your purchase date. The item must be in its original packaging and in resellable condition. Shipping costs for the return are the customer's responsibility, and original shipping charges, if any, are non-refundable.

Custom Combat Kits

Because a custom-built Combat Kit is assembled specifically for your order from the scents and items you choose, custom Combat Kits are final sale and cannot be returned or exchanged unless a component arrives damaged or defective, per the section above.

How to Start a Return

Contact us through our Contact page with your order number and the reason for your return. We'll confirm whether your item qualifies and, if so, provide instructions for sending it back.

Refunds

Once we receive and inspect your returned item, we'll process your refund to your original payment method. Please allow several business days for the refund to appear, depending on your bank or card issuer.

Questions

If you're not sure whether your order qualifies for a return, contact us before sending anything back — we're happy to help.

Effective September 22, 2026